Module 7 - Seeking support for gambling harm

Many people experiencing gambling harm are able to turn their lives around because of support from the people closest to them. You can find information below to help you talk about gambling harm and find practical ways to help.

The Gamblers Help program provides counselling and other support for people affected by someone else’s gambling, including personal and family support and support groups.

Anglicare provides the Gamblers Help service in Tasmania. For more information, you can contact Anglicare statewide at:

Business hours (9.00am to 5.00pm) – 1800 243 232
After hours (Gamblers Helpline) – 1800 858 858
Financial Counselling Service1800 007 007

Gamblers Help is funded by the Tasmanian Government through the Department of Premier and Cabinet. Visit the Department of Premier and Cabinet for more information.

Gambling Help Online

Gambling Help Online provides an opportunity to chat to someone online that is free, confidential and available 24/7.

The website also provides SMS support, self-help and tools to assess gambling severity (including the gambling calculator).

There are also discussion groups, recovery stories and practical ways to assist people experiencing gambling harm.


Visit Gambling Help Online

Gamblers Help

The Gamblers Help program is for anyone 18 and over who has been affected by gambling.

The program aims to:

  • provide free and confidential support
  • provide professional counselling, facilitated support groups
  • deliver the Tasmanian Gambling Exclusion Scheme
  • provide community education, advice and referral.


People can call the Gamblers Helpline on 1800 858 858 to get details on the nearest Gamblers Help counsellor and other support services.

Calls are free from landlines, and won’t be listed on phone bills (though may be listed on mobile bills).

Financial counselling

Anglicare’s financial counsellors provide a free, independent non-judgmental and confidential service.

Our counsellors are qualified and professional.  They can help you organise your budget, suggest ways to manage any debt you have and refer you to other useful services. They can also advise on consumer credit law, debt enforcement practices, bankruptcy, industry hardship policies and government concessions.

Call the national helpline on 1800 007 007 and you will be transferred to a Financial Counsellor in Tasmania.


Visit Anglicare's Financial Counselling Service

Peer support

Peer Connection is a free, confidential telephone peer support service for people struggling to stop/control their gambling.

It’s also for people affected by another person’s gambling.

Individuals can call Peer Connection on 1300 133 445.


Visit Peer Connection

Tasmanian Gambling Exclusion Scheme

How do I exclude myself from gambling venues?

You will need to meet with a Gamblers Help Counsellor who will assist you to complete your self-exclusion. Staff at the gaming premises are also able to exclude people – but only from their venue.


What is an exclusions database?

The exclusions database is part of the Tasmanian Gambling Exclusion Scheme. The database allows venue operators, counsellors and Liquor and Gaming Branch staff to access information about people who have excluded themselves from gambling.


Download Factsheet
What type of exclusions are available?
  • Self-Exclusion – This is where a person experiencing gambling harm excludes themselves from gambling activities in a venue or from the whole of the venue. It is organised through a counsellor who can also help the person with their gambling problem.
  • Self-Exclusion from Internet-Based Gambling – This is referred to in the industry as self-exclusion from online gambling. This is where a person experiencing gambling harm online excludes themselves from online gambling for a period of 3 months to life. This can be done by contacting BetStop.


Other types of exclusion are Venue and Third Party Exclusion. Details for these can be found on the TGES Factsheet.

Have you heard about BetStop?

BetStop – the National Self-Exclusion Register, is a safe and free Australian Government initiative to block yourself from all licenced Australian online and phone gambling providers.

When a person signs up to BetStop, they can no longer be contacted by any phone-based and online gambling provider licensed in Australia.

People can register for BetStop at any time, for free. Once registered, providers are not allowed to:

  • open a betting account for you
  • allow you to place bets
  • or send you marketing material.

They must also close any existing accounts and refund any credit balances you have.

Visit the BetStop website for more information.

You can also read more about BetStop from our Social Action and Research Centre Coordinator Mary Bennett here.

Gambling block

Most banks offer a gambling block feature which is available to help people plan and manage their personal credit card and debit card spend by preventing the authorisation of transactions which are registered under the merchant category code ‘Betting/Casino Gambling’.

The gambling block feature is available on eligible personal credit cards and debit cards.

Simply sign in to your online banking or banking app and activate gambling block in the card services menu or call your bank for more information.

Click here for more information on blocking online gambling.

Thank you

Thank you for completing the Gamblers Help training session.

We hope that you’ve come away with an increased understanding of the ways to seek help, identify gambling harms, and be confident in your ability to respond to someone experiencing gambling harm.

If you would like more information regarding this training session, please call us on 1800 243 232 or email GamblersHelp@staging-anglicare.kingsdigital.dev.

If you would like to provide direct feedback about this training session, we encourage you to complete our online survey here!

Take the quiz

Are you ready to take the Gamblers Help quiz? Put your memory to the test and see if you can pass!
Please tick all answers that apply. Once you've successfully completed the quiz we will send you a certificate of attainment.