The uncounted costs: choice and control for people with behaviours of concern

This study explores how the National Disability Insurance Scheme (NDIS) can best ensure that people with behaviours of concern are offered choice and control in the emerging disability support market.

Using the experiences of two provider organisations – Anglicare Tasmania and Optia – the research examines what is involved in providing support for people with behaviours of concern. Behaviours of concern can include verbal and physical aggression, damage to property and vehicles and self injurious behaviours, and are often volatile and can change from day-to-day. This can be challenging for support services. The research emphasises the necessity to get NDIA costing models right for people with behaviours of concern. It makes recommendations about how to create an NDIS environment where people living with behaviours of concern have choice and control over how their support needs are met.