Eligibility for Support at Home is based mainly on your care needs, not your income.

You may be eligible if you:

•       are aged 65 or over (or 50 or over for Aboriginal and Torres Strait Islander people)
•       need help to continue living safely and independently at home
•       have difficulty with everyday activities such as showering, dressing, cleaning, shopping or preparing meals
•       are experiencing changes in your mobility, health or memory
•       have recently had a fall or hospital stay; or
•       are relying more on family or friends for day-to-day support.

To find out if you’re eligible, you’ll need a free assessment through My Aged Care.  The assessment may be over the phone and in person.  It will look at your care needs and determines the level of support you may be able to receive.  

To apply for Support at Home services, you first need to contact My Aged Care, which is the starting point for all Australian Government-funded aged care services.

You can apply online through My Aged Care, or call them on 1800 200 422

My Aged Care will ask questions about:

•       your health and mobility
•       everyday activities such as showering, dressing, cooking and shopping
•       any recent falls or hospital stays; and
•       the support you receive from family or friends.

If you are eligible, My Aged Care will arrange a free assessment.  During the assessment, an assessor will discuss your situation, identify the support you need, and determine whether you are eligible for funded services.

If approved, you will receive a Support at Home funding classification based on your assessed care needs.