Support at Home Services

Choosing the right Support at Home provider is an important decision. At Anglicare Tasmania, we focus on helping older Tasmanians remain safe, independent and connected to their community while receiving high-quality support tailored to their individual needs.

Clients choose Anglicare Tasmania because:

• We are a not-for-profit Tasmanian organisation, focused on delivering value for money and quality services rather than generating profits. We do not charge a basic daily fee for home visits.
• We have a statewide workforce, helping us provide reliable services across Tasmania and minimise disruptions when staff are on leave or unavailable.
• Our 1800 number is answered locally in Tasmania, so you’ll speak with someone who understands local communities and services.
• We provide a broad range of Support at Home services, including personal care, domestic assistance, nursing, respite support and social support.
• We have our own Clinical Nursing Team, providing health monitoring, care planning, wound care, continence support and coordination with other health professionals when needed.
• We are committed to quality and safety, with qualified staff, police checks, Working with Vulnerable People registration, regular training and compliance with aged care quality standards.
• We support continuity of care and aim to provide familiar workers who understand your needs, preferences and goals.
• Clients can access the MyAnglicareTas App to view schedules, care plans, invoices and updates from our team.
• We can also connect clients and families with Anglicare Tasmania’s broader services, including financial counselling, mental health support, housing services, gambling support and other community programs when needed.

Most importantly, we believe in working alongside you to provide flexible, respectful and person-centred support that helps you continue living independently at home for as long as possible.

At Anglicare Tasmania, we believe Support at Home is about more than delivering services. It’s about building trusted relationships and helping people live safely, independently and confidently in their own homes.

What makes our approach different is our focus on:

• Person-centred care that is tailored to your individual needs, goals and preferences
• Continuity of care, with familiar support workers and care teams wherever possible
• Choice and flexibility, so services can be adapted as your needs change
• Responsive support, with local teams who understand Tasmanian communities
• Transparency, with clear information about services, costs and how your funding is used
• Quality and safety, supported by trained staff, robust systems and ongoing improvement
• A holistic approach to wellbeing, recognising that health, social connection, independence and quality of life are all important

As a not-for-profit organisation based in Tasmania, our focus is on supporting older Tasmanians to remain connected to their communities and continue living independently at home for as long as possible. 

We work alongside clients and families to provide support that respects individual choice, promotes dignity and helps people maintain the lifestyle that matters most to them.

Once you’ve chosen Anglicare Tasmania as your provider and signed your service agreement, we will work with you to get your services started as soon as possible.

After sign-up, we’ll:

• finalise any required paperwork
• confirm your services and preferences
• coordinate service delivery with our scheduling team; and
• arrange suitable support workers and other services as required.

In many cases, services can commence within a few days of sign-up, depending on the services required, staff availability and any government processes that need to be completed.

If your situation is urgent, please let us know and we’ll work with you to explore the earliest support options available.

Yes. If you would prefer to meet in person, we can arrange a face-to-face meeting to discuss your situation, answer your questions and explain how Support at Home services work.

During the meeting, we can talk about:

• your care and support needs
• the services available to you
• costs and fees
• how Support at Home funding works; and
• any questions or concerns you may have.

There is no obligation to sign a service agreement during the meeting. We encourage you to take the time you need to understand your options, discuss them with family or carers if you wish, and make a decision that’s right for you.

If you decide to proceed, we’ll guide you through the next steps and explain any paperwork before you sign anything.

Yes. When you receive Support at Home services with Anglicare Tasmania, you’ll have a dedicated team to help coordinate your care and support.

Your care will be managed by an experienced Care Partner and, where needed, supported by our nursing team and other health professionals.

Our team can help you:

• understand your services and funding
• arrange and coordinate supports
• review your care plan
• respond to changes in your needs; and
• connect you with additional services when required.

We believe continuity is important, so we aim to ensure you are supported by a consistent team who understands your goals, preferences and circumstances.

If your usual Care Partner is unavailable, another member of the team can assist so you continue to receive timely support.

Anglicare Tasmania will review your care plan whenever your support needs change, you would like to add, remove or change services and if there is a significant change in your health, mobility or circumstances.

We also conduct regular reviews throughout the year, including an annual review, to make sure your services continue to support your goals, independence and wellbeing.

If your needs increase, we can help you request a reassessment through My Aged Care to determine whether additional services or funding may be available.

If your care needs change, you’re not locked into your current level of support. Anglicare Tasmania can review your care plan and, where appropriate, adjust your services to better meet your needs.

You should let us know if you experience:

• a change in your health or mobility
• increased difficulty with personal care tasks, such as showering or dressing
• memory or cognitive changes
• a fall, illness or hospital stay; and
• reduced support from a partner, family member or carer.

Depending on your circumstances, we may be able to adjust your existing services within your current funding. If your needs have increased significantly, we can help you request a reassessment through My Aged Care. This may lead to additional services or a higher level of Support at Home funding if you are found to need more support.

Anglicare Tasmania’s goal is to make sure your services continue to support your safety, independence and wellbeing as your needs change over time.

Yes. Family members, carers and trusted friends can be involved in your care planning if you would like them to be.

Having support from a family member or trusted person can be particularly helpful if:

• you have memory or cognitive difficulties
• English is not your first language
• you would feel more comfortable with someone supporting you during appointments; or
• a family member helps coordinate your care.

You can also nominate a representative through My Aged Care. This allows a family member or trusted person to receive information on your behalf, speak with My Aged Care about your services, and help manage appointments and assessments.

Importantly, you remain at the centre of decision-making wherever possible. Your preferences, goals and choices should guide your care plan, with family members and carers providing support when needed.

Anglicare Tasmania understands that having familiar support workers is important. Wherever possible, we aim to provide the same support worker or a small, consistent team of workers. This helps build trust and allows our staff to get to know your routines, preferences and support needs.

There may be times when a different worker attends due to annual leave, illness, training commitments, scheduling changes or staff availability.

If a replacement worker is needed, we will do our best to ensure they are familiar with your support plan and individual needs.

We also have an app that allows you to see who is scheduled to visit and the expected service time window.

Yes. Anglicare Tasmania takes client safety seriously and ensures staff are appropriately qualified, trained and screened for the roles they perform.

Depending on their role, our staff may hold qualifications such as a Certificate III in Individual Support (Ageing) or other relevant health and community services qualifications.

Before working with clients, staff must meet a range of screening and employment requirements, including National police checks, Working with Vulnerable People registration, and Reference checks.

Our support workers also receive training in areas such as personal care, infection prevention and control, manual handling, supporting older people and client safety and wellbeing.

We are committed to ensuring our staff have the skills, training and support needed to deliver safe, respectful and high-quality care.

Yes. You can request a male or female support worker, and we will do our best to accommodate your preference wherever possible. We understand that some people feel more comfortable receiving support from a worker of a particular gender, especially when personal care is involved.

For personal care services, Anglicare Tasmania aims to ensure female clients receive personal care from a female support worker.

While we will always try to meet your preferences, this may occasionally depend on staff availability in your area and the services you require.

If you have specific preferences or cultural considerations, please let us know and we’ll work with you to support your needs wherever possible.

Yes. Weekend services may be available, depending on the type of support you need and support worker availability in your area.

Weekend care costs are higher than weekdays.  Your care partner will work with you on your budget to make sure it is affordable.

We understand that having services at a regular time can make it easier to plan your day and maintain your routine. Wherever possible, we will try to accommodate requests for specific service times, particularly when services need to fit around appointments, medication schedules or other important commitments.

While we cannot guarantee a set time for every visit, we will work with you to schedule services within an agreed time window wherever possible. Service times depend on factors such as support worker availability; travel requirements and the type of service being provided.

If you have specific scheduling needs, please let us know and we will discuss the options available.

Keeping clients safe is one of Anglicare Tasmania’s highest priorities.

We take a range of steps to support your safety, wellbeing and independence at home, including:

• Police checks and worker screening for staff
• reference checks before employment
• ongoing staff training in areas such as infection control, manual handling, dementia support and incident reporting; and
• appropriate qualifications and supervision for nurses and other health professionals.

When you start receiving services, we’ll work with you to understand your needs and any risks that may affect your safety at home. This includes:

• an initial assessment of your needs
• a personalised care plan
• regular reviews if your circumstances change; and
• support to access a reassessment through My Aged Care if your needs increase.

We can also help identify safety risks in and around your home and recommend supports such as:

• grab rails and other bathroom safety equipment
• mobility aids
• home modifications; and
• strategies to help reduce the risk of falls.

Where needed, we can also arrange services such as:

• medication management support
• nursing care
• health monitoring; and
• coordination with your GP and other health professionals.

Anglicare Tasmania has procedures in place for responding to emergencies, reporting incidents, and managing concerns about a client’s health, safety or wellbeing. With your permission, we can also work with family members or carers to support your care.

The actions taken will depend on the nature of the emergency and your individual circumstances.

If a support worker identifies a serious medical emergency, such as:

• a fall resulting in injury
• chest pain
• difficulty breathing
• signs of a stroke; and
• any other urgent medical concern

They will call 000 immediately and follow Anglicare Tasmania’s emergency procedures.

Where appropriate, we may also contact your nominated family member, carer or emergency contact.

To help us respond effectively, we keep important information on file, including:

• your emergency contacts
• your GP details
• relevant health information; and
• any instructions you would like followed in an emergency.

If you have an Advance Care Directive, we will follow its instructions where applicable and appropriate.

If you have questions about how emergencies are managed, our team will be happy to explain our procedures and how we support your safety and wellbeing.

Yes. Anglicare Tasmania is an approved provider of government-funded aged care services and must comply with Australian aged care quality and regulatory requirements.

Our services are monitored by the Aged Care Quality and Safety Commission, which oversees compliance with aged care standards and investigates complaints and concerns.

We are committed to providing safe, high-quality care and ensuring our staff have the appropriate qualifications, training and screening required for their roles.

To learn more about our accreditation, quality standards and certifications, visit our Accreditation page.

Providing safe, high-quality care is an important part of how Anglicare Tasmania supports clients.

We regularly review services to make sure they continue to meet your needs, goals and preferences. This includes reviewing care plans and making changes when your circumstances change.

We monitor the quality of our services in several ways, including:

• regular care plan reviews
• feedback from clients, families and carers
• satisfaction surveys and care review discussions
• complaints and compliments processes
• ongoing supervision and support for staff
• mandatory training and refresher training; and
• clinical oversight of nursing and therapy services.

We also monitor and investigate incidents such as falls and injuries, medication incidents, missed services, and safety concerns. This information helps us identify opportunities to improve our services and reduce future risks.

Anglicare Tasmania is also monitored by the Aged Care Quality and Safety Commission and must meet Australian aged care quality standards covering areas such as safety, dignity, care and governance.

We understand that having services at a regular time can make it easier to plan your day and maintain your routine. Wherever possible, we will try to accommodate requests for specific service times, particularly when services need to fit around appointments, medication schedules or other important commitments.

While we cannot guarantee a set time for every visit, we will work with you to schedule services within an agreed time window wherever possible. Service times depend on factors such as support worker availability; travel requirements and the type of service being provided.

If you have specific scheduling needs, please let us know and we will discuss the options available.

Yes. We can often help you understand letters, information and decisions you receive from My Aged Care or other aged care organisations.

We can explain:

• My Aged Care correspondence
• assessment outcomes
• funding approvals
• service agreements; and
• aged care terminology and processes.

If you need independent advice, we may also refer you to organisations such as COTA Tasmania, Care Finders or aged care advocacy services.

While we can help explain aged care information, we do not provide legal or financial advice.

Support at home can provide a range of services to help you stay safe, independent and living at home for longer.  The services available to you will depend on your assessed needs and approved support plan.

Your support at home services may include:

• Personal care – help with showering and bathing, dressing and grooming, toileting and continence support and help moving around your home or getting in and out of chairs.
• Help around the home – cleaning, laundry and ironing, changing bed linen, other household chores.
• Meals and nutrition – meal preparation, help with cooking, meal delivery services, and nutrition advice and support.
• Nursing and health care – nursing visits, medication management, wound care, chronic disease management and health monitoring.
• Therapy services – Physiotherapy, Occupational therapy, Podiatry, Speech pathology, and other therapies recommended in your care plan.
• Transport and community participation – transport to appointments, shopping trips, social activities and community participation.
• Social support – social visits, companionship programs, and support to stay connected to your community.
• Equipment and home safety – mobility aids, safety equipment, and minor home modifications to improve safety and accessibility.

Support at Home funding is designed to support your health, safety and independence.  Everyday living costs such as rent, groceries, utility bills and entertainment expenses are generally not covered.

Yes, help with cleaning and household chores is one of the most common services available through Support at Home.

Depending on your needs, support may include:

•       vacuuming, mopping and dusting
•       laundry and ironing
•       changing bed linen
•       general household cleaning and tidying; or
•       basic food preparation, such as peeling vegetables.

The amount of support you receive will depend on your individual circumstances, including:

•       what tasks you can do safely yourself
•       whether family or friends can assist you
•       your approved Support at Home funding and services; and
•       any health conditions that make household tasks difficult, such as arthritis, reduced mobility or breathlessness.

During your aged care assessment, be sure to explain any difficulties you have with cleaning, laundry, changing bed linen or other household tasks.  This helps determine the level of support you may be eligible to receive.

Yes.  If you need help with everyday personal care, Support at Home may be able to fund assistance with tasks such as showering, dressing, and personal hygiene.

Personal care services may include:

•       help with showering or bathing safely
•       help with dressing and undressing
•       personal grooming, including hair care and hygiene
•       toileting and continence support
•       help moving around your home safely; or
•       assistance getting in and out of bed or chairs.

To receive personal care services, you’ll need an assessment through My Aged Care.  The assessment will determine whether you need support with these activities and what services you may be eligible to receive.

Yes.  If you have difficulty shopping, cooking or preparing meals, Support at Home may be able to fund assistance with these tasks as part of your support plan.

Support may include:

•       help with grocery shopping
•       accompanied shopping trips
•       having someone shop on your behalf
•       meal preparation in your home
•       help with cooking and food preparation
•       meal delivery services, where appropriate; or
•       nutrition support and advice.

During your aged care assessment, it’s important to explain any challenges you have with shopping or preparing meals.  For example, tell the assessor if you:

•       skip meals because cooking is difficult
•       have trouble carrying groceries
•       cannot stand long enough to prepare meals
•       find it difficult to plan or cook meals, or
•       rely on family or friends to help with shopping or cooking.

Yes.  If you have difficulty getting to appointments, Support at Home may be able to fund transport assistance as part of your support plan.

Transport support may include:

•       travel to medical appointments, such as GP, specialist and therapy appointments
•       transport for shopping and other essential errands
•       help attending social activities and community events; and
•       support to stay connected and independent in your community.

During your aged care assessment, it’s important to explain any difficulties you have getting around.  For example, tell the assessor if you:

•       no longer drive
•       have difficulty using public transport
•       have mobility or balance problems
•       have vision impairment; or
•       have a health condition that makes travelling difficult.

This information helps determine whether transport assistance should be included in your support plan.

Yes.  If you have difficulty maintaining your garden or yard, Support at Home may be able to fund gardening and lawn mowing services as part of your support plan.

Support may include:

•       lawn mowing
•       basic garden maintenance
•       weeding and pruning
•       keeping paths and walkways clear and safe; or
•       general yard upkeep that supports your safety and independence at home.

Gardening services are more likely to be approved if:

•       you have difficulty moving around or completing these tasks safely
•       a health condition prevents you from maintaining your yard
•       overgrown gardens or pathways create a safety risk; or
•       you do not have family or friends or can reasonably provide this support.

Support at Home funding is generally intended to help maintain a safe and functional home environment.  It does not usually cover extensive landscaping, major garden renovations or projects that are primarily for appearance rather than safety and independence.

Yes.  Anglicare Tasmania can provide nursing care at home for clients whose assessed care needs include clinical support.

Depending on your needs, nursing services may include:

•       medication management and monitoring
•       wound care and dressing changes
•       chronic disease management
•       health assessment and monitoring; and
•       clinical support following illness, injury or hospital discharge.

To receive government-funded nursing care, you’ll need an aged care assessment through My Aged Care.  If nursing support is identified as part of your assessed needs, it can be included in your Support at Home plan.

Yes.  Support at Home funding may help pay for therapy services when they are assessed as necessary to help you maintain your health, mobility, independence or safety at home.

Therapy services may include:

•       Physiotherapy to improve strength, mobility, balance and falls prevention
•       Occupational therapy to support everyday activities, home safety and independence
•       Podiatry for foot care and mobility support
•       Speech pathology for communication or swallowing difficulties
•       Other therapy services that support your assessed care needs.

These services may be recommended if you:

•       have experienced a fall or are at risk of falling
•       need support to maintain your mobility and independence
•       have arthritis, a stroke, a neurological condition or another health condition affecting daily activities
•       need advice about equipment, mobility aids or home modifications
•       want to remain safe and independent at home

An aged care assessment will help determine whether therapy services should be included in your Support at Home plan.

Yes.  Support at Home may provide funding for certain mobility aids, assistive technology and home modifications when they are assessed as necessary to help you remain safe and independent at home.

Funding for assistive technology and home modifications is assessed separately from your regular Support at Home. You will be assessed separately for Assistive Technology and/or Home Modifications funding, which is available in 3 tiers, Low ($513), Medium ($2,052) and High ($15,390). 

Depending on your needs, funding may be available for:

• walking aids, such as walkers or rollators
• equipment to assist with mobility and transfers
• bathroom safety equipment, such as shower chairs and grab rails
• home modifications to improve safety and accessibility; and
• other assistive technology recommended by a health professional.

An occupational therapist or other health professional may assess your needs and recommend equipment or modifications that support your safety, mobility and independence.

Funding approval is based on your assessed needs and program guidelines. While not every item is automatically covered, equipment and modifications that support your health, safety and ability to live independently at home are often considered.

Yes. Once you have been approved for Support at Home services, you can choose the provider that best meets your needs. You are not required to use a particular provider and can compare different providers before making a decision.

When choosing a provider, you may wish to consider:

• services available in your area
• costs and fees
• availability of regular support workers
• quality, reputation and client reviews
• whether the provider can accommodate your preferences, such as requesting a male or female support worker; and
• the range of services available, including personal care, nursing, cleaning, transport, gardening and therapy services.

If your needs or preferences change, you can also choose to change providers in the future.

Anglicare Tasmania is happy to explain our services, pricing and approach to care so you can decide whether we’re the right fit for you.

No. You are not locked into a contract permanently.

Before your services begin, you will sign a service agreement with your chosen provider. This agreement explains the process for ending the agreement. If you are not happy with your services, or your needs change, you can generally choose a different provider.

Anglicare Tasmania currently requires 14 days’ notice if you wish to end your service agreement. There are no exit fees.

If you’re thinking about changing providers, our team can explain the process and help ensure your services continue without interruption.

Yes. You have the right to change Support at Home providers if you feel another provider would better meet your needs.

If you decide to change providers, you will need to notify your current provider in accordance with your service agreement.

Before changing providers, it’s important to:

• confirm the notice period required by your current provider
• choose your new provider
• arrange a transition date; and
• make sure essential services continue without interruption.

If you’re changing to Anglicare Tasmania, we can help explain the process and work with you to support a smooth transition.

If you change Support at Home providers, any unspent funding allocated to your care will generally remain available for your ongoing support and move with you to your new provider.

There may be a short period before your remaining funds become available to your new provider while final invoices and payments are processed.

If you need help understanding the process, My Aged Care can provide guidance and assist with transferring your services to a new provider.

We understand that having services at a regular time can make it easier to plan your day and maintain your routine. Wherever possible, we will try to accommodate requests for specific service times, particularly when services need to fit around appointments, medication schedules or other important commitments.

While we cannot guarantee a set time for every visit, we will work with you to schedule services within an agreed time window wherever possible. Service times depend on factors such as support worker availability; travel requirements and the type of service being provided.

If you have specific scheduling needs, please let us know and we will discuss the options available.

We encourage you to raise any concerns with us as soon as possible so we can work with you to resolve them.

In most cases, issues can be resolved by speaking with your support worker, your Care Partner, and a member of our management team.

Anglicare Tasmania has a formal complaints process, and we can explain how to make a complaint, provide feedback or raise a concern. We take all feedback seriously and use it to help improve our services.

If you are not satisfied with our response, or would prefer to speak with an independent organisation, you can contact the Aged Care Quality and Safety Commission. The Commission can help with concerns about the quality of aged care services and investigate complaints where appropriate.

Making a complaint will not affect your right to receive services and you will be treated with dignity and respect.

You can check your funding balance and view statements through our client app.

We also provide a monthly statement showing funding received, services delivered, contributions paid and remaining available funds.

If you’d like help understanding your statement or would like the latest information about your funding balance, you can contact your Care Partner at any time.

Yes. We understand that aged care paperwork can sometimes feel overwhelming.

We’ll explain any important documents, forms and service agreements in plain language and make sure you have an opportunity to ask questions before signing anything.

We want you to feel confident that you understand your services, costs, rights and responsibilities before making any decisions.

Yes. Anglicare Tasmania provides support for people living with dementia or people experiencing memory loss, cognitive changes or behaviours associated with dementia.

The type of support provided will depend on the person’s individual needs and may include:

• personal care
• domestic assistance
• meal preparation
• social support and companionship
• transport assistance; and
• respite support for carers.

Our staff receive training in supporting older people, including people living with dementia, and we work closely with families and carers where appropriate.

Services can be tailored to support safety, independence, routine and wellbeing at home.

We understand that having services at a regular time can make it easier to plan your day and maintain your routine. Wherever possible, we will try to accommodate requests for specific service times, particularly when services need to fit around appointments, medication schedules or other important commitments.

While we cannot guarantee a set time for every visit, we will work with you to schedule services within an agreed time window wherever possible. Service times depend on factors such as support worker availability; travel requirements and the type of service being provided.

If you have specific scheduling needs, please let us know and we will discuss the options available.

Yes. We can often help you understand letters, information and decisions you receive from My Aged Care or other aged care organisations.

We can explain:

• My Aged Care correspondence
• assessment outcomes
• funding approvals
• service agreements; and
• aged care terminology and processes.

If you need independent advice, we may also refer you to organisations such as COTA Tasmania, Care Finders or aged care advocacy services.

While we can help explain aged care information, we do not provide legal or financial advice.